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Error when attaching a document in FinOps

How to resolve the 'Error Processing Item: Edit Upload ADMS Document' error when attaching files to Purchase Orders or purchase requests in FinOps, caused by file name length or special characters.

The error 'Error Processing Item: Edit Upload ADMS Document' when attaching a document in FinOps is typically caused by the file name being too long. When files are uploaded to ADM from FinOps, they are stored in a temporary folder path that includes the subscription ID, user ID, and a unique identifier. When this folder path is combined with the file name, the total length can exceed the Windows file system limit.

Note: Special characters such as ampersands, brackets, and apostrophes are not the primary cause of this error. Files with special characters in the name can still be uploaded successfully as long as the file name is within the 74-character limit. If the file still fails to upload after shortening the name, try also removing any special characters and spaces.

If the error continues after shortening the file name, contact our support team and provide the exact file name you are trying to upload (including the file extension), the screen or transaction you are attaching it to (for example, the Purchase Order number), and a screenshot of the error message. For further help, see Get support in Financial Operations.

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