Please check that the transaction has not already been submitted and is now showing as "Awaiting Approval" or "Posted" - if it has then the user may have simply double clicked the submit button or pressed it twice by accident. You can only ever submit a transaction once, so this error would therefore have been correct.
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If the transaction is still showing as "Pending" and needs to be submitted still, then please raise a new case online and reference the title of this article.
Purchase request has incorrect status and is showing the wrong buttons
Updated over 2 weeks ago
