Please check that the transaction has not already been submitted and is now showing as "Awaiting Approval" or "Posted" - if it has then the user may have simply double clicked the submit button or pressed it twice by accident. You can only ever submit a transaction once, so this error would therefore have been correct.
If the transaction is still showing as "Pending" and needs to be submitted still, then our support team will need to investigate, run scripts or liaise with the hosting or development teams. Any Issues with contacting us, please see the following Get support in Financial Operations.
Purchase request has incorrect status and is showing the wrong buttons
Updated over 3 weeks ago