Check the following to resolve the user issue
Log into FinOPS.
Click on Purchasing Tab.
Click on PIR Icon.
Click on Awaiting Approval.
Scroll down the fields in the search box until Date row is reached.
Ensure Criteria box is set to none.
Click on Find Now.
Confirm if missing records are now displayed.
If there is more than one page, ensure you click on the right arrow button in the page control in the top left corner to review all pages.
Also ensure you have scrolled to the bottom on each page.