There was a known issue affecting a specific version of FinOps (1.11) and along with a specific setup- this was affecting any PRs which were configured to send a final 'Email Report' to your nominated recipient(s)
This was logged with development under the reference SUPFO-417
**The issue has been resolved with a HotFix released overnight on the 27Jan2021. This makes the current version of FinOps 1.11.2
Date and time of updating this article: 29Jan2021 - 09.35
In certain cases the issue can still occur (even after this fix) when the user within FinOps has No Access to Document in Workspace. Please ensure a Workspace Administrator gives the FinOps user Access to Document
In certain cases. This error message can occur if certain fields are ticked in the validated column in the Header Tab of Purchase Request in Finops Admin.
IF you are still experiencing this issue (specifically for a PR when approved, and the setup is that it will 'Email' the recipient(s) ) then, please log a new case online and reference the title of this article.
Error - 'Error emailing item: {n} Error validating item: Purchase Request' on final approval of PR
Updated over 2 weeks ago