This error indicates that for the Approval Stage you are Submitting to, Approving on, Rejecting from there are 'Alerts' configured which are setup to 'Alert' a specific user.
This could be alerting the 'Initiator' of the PR, the next 'Approver' of the PR, or any other user within FinOps.
The Error means that for whomever was designated as the 'recipient' of that 'Alert' they do not have a Email Address on their FinOps user record.
All users in FinOps should have an Email Address against their record (and will usually be their Workspace Email Address).
This is hard coded into the application, when you initially invite a new member into Workspace, so that their 'Unique' Email address is carried over into their FinOps user record.
You are not able to Edit or remove the Email Address from a FinOps user in FinOps Administrator.
Please raise a new case online and reference the title of this article
**please include with your query the PR Number
Error - 'Could Not Determine Recipient Address' when Submitting/Approving/Rejecting purchase transaction (PR)
Updated over 2 weeks ago