The likely causes of this issue are
The user is in the incorrect Security Profile
Permissions on the Security Profile need amending
First, compare the user(s) not seeing the Project Management tab with users who can and confirm if the users affected should be within the same Security Profile.
To move an existing user between security profiles, please follow these steps:
Login to FinOps Administrator
Choose System Control, Security Profiles
Select the profile to put the user into (not the profile they are currently in)
Click Members
Select the user in the list displayed in the right-hand pane
Click Add
Click OK to save
To check and amend permission on a security Profile, please follow these steps:
Login to FinOps Administrator
Choose System Control, Security Profiles
Select the profile you want to amend
Click Edit
Go to Security tab
Choose Project Management
Then on the right hand panel double click Show Menu to enable it
Click OK to save
If you are unable to access FinOps Administrator, then please raise a new case and quote the title of this article.