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imesheets are failing approval due to too many hours, despite being under the limit

Updated over 3 weeks ago

There is a known issue in FinOps at present, where some Timesheet lines may exist in the system without a valid Project against them. This means they are not visible in the front end, but are used in the calculation for number of hours and thus cause the error. We have the issue logged with our development team.
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To resolve this issue - our support team will need to investigate, run scripts or liaise with the hosting or development teams. Any Issues with contacting us, please see the following Get support in Financial Operations.

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