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imesheets are failing approval due to too many hours, despite being under the limit

Updated over a week ago

There is a known issue in FinOps at present, where some Timesheet lines may exist in the system without a valid Project against them. This means they are not visible in the front end, but are used in the calculation for number of hours and thus cause the error. We have the issue logged with our development team.
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To resolve this issue in the short term, Support can run some scripts on the database. Therefore please raise a new case online and reference the title of this article and please include details of the Resource code and 'date before week'.

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